Take the First Step towards becoming a QHubs Programme Member

This section is to help us understand your Centre or Hub, your current facilities, services and how the business works.

1. Please tell us about you and your Centre or Hub

Your name(Required)

Your position(Required)

Your email address(Required)

Registered Company Name(Required)

Trading as(Required)

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Categorisation

Help us to identify the right categorisation for your Centre or Hub

2. What is the strategic purpose of your organisation?

Please indicate your primary, secondary and tertiary strategic purpose below.

Economic Development	Social, Community and Business Support	Research, Development and Innovation	Privately Owned
Organisations whose main strategic purpose is supporting job creation and sustainable business models in the local area/region/county. These are typically enterprise centres, enterprise hubs or innovation-driven campus locations.	Business facilities complement the social and community services offered. These organisations can also act as drivers for innovative community-based projects.This may include locations focused on social enterprise, rural development, community support, etc.	Organisations whose primary focus is on innovation-driven start-ups and spinout companies. Client companies are often holders of intellectual property.	Purpose built, owned or managed locations whose strategic purpose is commercially focused (i.e. for profit) and privately owned.

Primary strategic purpose(Required)

Economic Development

Social, Community and Business Support

Research, Development and Innovation

Privately-Owned

Other

Secondary strategic purpose(Required)

Economic Development

Social, Community and Business Support

Research, Development and Innovation

Privately-Owned

Other

Tertiary strategic purpose(Required)

Economic Development

Social, Community and Business Support

Research, Development and Innovation

Privately-Owned

Other

3. Service offerings:

Please select which one of the following best describes your organisation's service offerings?

A place to Work	... plus member support	... plus networking beyond the community	... plus collaboration nationally & internationally
First Location	Client Capability Development	Community and Region	National & International
Locations that provide the following to their tenants and client companies: - Affordable workspaces Shared services Opportunities for networking & mentoring	Locations that as well as providing "˜First Location" services, provide business growth programmes as well as value-added services/supports to their heir tenants and client companies, such as: - Training Mentoring Events Access to funding, Collaborations Labs & maker spaces, etc.	In addition to "˜First Location" and "Capability Development", these Centres and Hubs facilitate regional and enterprise development through collaboration, clustering, peer to peer / shared learning, networking and events with other hubs/stakeholders across their specific regions or communities. Centres and Hubs that engage with projects that support and develop national/international collaborations with other Centres and Hubs, networks, clusters, ecosystems or regions in order to encourage and facilitate global connectedness, shared learning, collaboration and market access for start-ups, innovation-driven enterprises (IDEs) and SMEs with the capability and ambition to scale globally.

Which best describes your organisation's service offering?(Required)

A place to Work

... plus member support

... plus networking beyond the community

... plus collaboration, nationally & internationally

Other

Your Centre or Hub's Vision & Strategy

4. Our organisation has a clear vision and strategy: [The vision is what your organisation wants to be / or do].(Required)

The strategy is your competitive game-plan or roadmap on how to achieve this vision.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

5. We have established objectives and action plans that create a framework for achieving our Vision and Strategy:(Required)

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

6. Our organisation is resourced to the right level to deliver on the objectives and action plans set:(Required)

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

Leadership

7. There is an ambition for continuous professional development by key personnel:(Required)

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

8. Have key personnel participated in capability development programmes in the last 12 months?(Required)

For example, educational, training, coaching, mentoring programmes, etc.

Yes

Unaware

9. Is there a training and skills development budget for key personnel?(Required)

Yes

Unaware

Performance and Growth Focus

10. We are satisfied with the overall quality performance of our organisation:(Required)

Where the quality performance is based on the quality of services, facilities and customer experience currently offered by your organisation

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly Agree

11. We are satisfied with the overall innovation performance of our Centre or Hub:(Required)

Where innovation performance is based on your track record in delivering new and/or improved products, services (ways of supporting your tenants or client companies), business models (operational, commercial, finance models), processes, etc.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly Agree

Future Trends and User Needs

12. Does your organisation build awareness and understanding of current and future trends and user needs through participation in conferences and sector events, engaging in best practice information sharing (e.g. CEAI, Connected Hubs, EU-BIC, UBI, etc.), reviewing relevant reports on usage patterns/trends/demand, etc.(Required)

No, this is not of interest to us

No, but this would be of interest to us

Yes

Not applicable or unaware

13. Do you engage with your tenants, client companies and stakeholders to get their input and feedback across a range of topics including quality of services and facilities, business development support, etc?(Required)

Yes

Not applicable or unaware

14. If yes, how does your organisation interact or engage with your tenants, client companies and stakeholders?(Required)

Surveys

Interviews

Focus groups

Through informal conversations

Others

If Others(Required)

15. On average, how regularly do you engage with tenants, client companies and stakeholders to get their input and feedback around training, facilities and services?(Required)

Collaboration, Community and Network

16. Do your tenants and client companies collaborate or partner with each other on projects, initiatives, products, services and / or processes?(Required)

Yes

Not applicable or unaware

17. Our organisation proactively engages with our Network(s) to identify opportunities:(Required)

For example, exploring opportunities to collaborate on international projects, funding opportunities, learning and skills development, R&D opportunities, etc.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

Use of Standards

18. On a scale of 1-5, how well does your organisation apply international standards (in particular, ISO 9001 or ISO 56002) to develop and apply best practices to the quality of supports and 'landing space' on offer to tenants, client companies and clients of support agencies?(Required)

International Perspective and Focus

19. How many of your current tenants and client companies are exporting?

Where Tenant companies are those located within the Centre or Hub. Where client companies are those located outside the Centre or Hub and availing of the centre supports (such as mentoring services).

Please use numeric data. Where the exact figure is unknown please provide your best estimate.

How many tenants are exporting?(Required)

How many client companies are exporting?(Required)

20. How many of your current tenants and client companies have existing overseas offices?

Where tenant companies are those located within the Centre or Hub. When client companies are those located outside the Centre or Hub and availing of the centre supports (such as mentoring services).

Please use numeric data. Where the exact figure is unknown please provide your best estimate.

How many tenants have overseas offices?(Required)

How many client companies have overseas offices?(Required)

21. Does your organisation offer any services or supports to promote cross-border or internationalisation opportunities?(Required)

If so, please select which of the following apply or outline in the text box below.

Market access and lead generation

Legal and regulatory support

Access to soft-landing supports

Access to tradeshows and events

None

Other (please specify)

Environmental Sustainability and Climate Change

22. Over the past three years, has your organisation introduced any new or improved services, processes, products or business model innovation which offers any of the following environmental benefits?(Required)

None

Reduced material or water use

Reduced energy use or CO2 footprint

Reduced pollution(air, water, noise, soil, etc.)

Replaced materials with less polluting or hazardous substitutes

Increased the use of renewable energy sources

Recycled waste, water, or materials used by the Centre or Hub or its tenants and client companies

Other (please specify)

23. Does your organisation have an environmental sustainability strategy which identifies key goals and actions?(Required)

Note: this may be contained within your overall business strategy.

Yes

Unaware

Other

Leveraging Digital Tools and Technology to Work Smarter

24. We successfully exploits digital marketing as a way of engaging with both current and prospective tenants and client companies:(Required)

Digital marketing may include your website, email marketing, Connected Hubs, as well as through social media channels.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

Other

25. We have successfully incorporated digital technology to enhance and add value to the service provided to the tenants, client companies, the hub network and the local community:(Required)

For example, this may include the use of QR codes, door access systems, online room booking, 'live' occupancy information and desk space availability, etc.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

N/A

Other

Ownership and Legal Status

26. What is the legal structure of your organisation?(Required)

Please select all that apply.

Co-operative model

Company Limited by Guarantee (CLG)

Designated Activity Company (DAC)

Privately owned - for profit

Other (please specify)

27. Who are the key stakeholders?(Required)

Please select all that apply, or outline in the text box below.

Enterprise Ireland

IDA

ÃšdarÃ¡s na Gaeltachta

Local Enterprise Office(s)

Higher Education Institutes

Community Groups

Private organisations(s)

Designated Activity Company (DAC)

Charity

Other (please specify)

Governance

28. Do you have a Board of Directors?(Required)

Yes

Not applicable

29. Please identify which of the following policies and procedures are in place:(Required)

Please select all that apply, or outline in the text box below.

Other (please specify)

Sector

30. Please indicate the sectoral focus of the services provided by your organisation.(Required)

Generic or mixed-sector

Sector-specific

31. If sector-specific, please identify which sector(s).(Required)

Financial services

Creative and cultural industries

Business services

Logistics

Health

Manufacturing

Tech

Life sciences

Food and Beverage

Other (please specify)

Size, Capacity and Occupancy

Please note that we are aware that the impact of the pandemic will influence the true performance levels of all Centres and Hubs.

32. What is the total size (in m²) of your premises?(Required)

Please use numbers with no comma - where the figure is unknown please provide your best estimate.

33. What is the overall total capacity (number of people) that can be hosted in your premises?(Required)

Please provide only numeric input. Where the figure is unknown please provide your best estimate.

34. Please identify your average occupancy rate (in%) since May 2022.(Required)

Where the figure is unknown please provide your best estimate.

0% Ocupancy

50% Ocupancy

100% Ocupancy

Other

35. How long do tenants or client companies typically stay in your Centre or Hub?Please provide a percentage estimate for each range below, totalling 100%. Where the figures are unknown, please provide your best estimate.

For example, if 25% of your tenants and client companies stay for '0-6 months' and 75% typically stay for '2-3 years' you would input the information as follows -

0 - 6 months	25
2 - 3 years	75
Total	100%

0 - 6 months(Required)

6 - 12 months(Required)

1 - 2 years(Required)

2 - 3 years(Required)

3+ years(Required)

Facilities and Services

36. Please identify what facilities and services your Centre or Hub offers?(Required)

Please select all that apply.

Other (please specify)

37. What business development services do you offer your tenants and client companies?(Required)

Please select all that apply.

Mentoring, training and / or coaching supports

Start-up programmes

Scale-up programmes

Advisory supports

Networking supports

Access to funding

Workshops and events

Access to the facilities and services of other hubs / centres nationally / internationally

37. Other (please specify)

Business Sustainability

38. We are confident that our current business plan or model will enable the sustained viability of our organisation over the next 3 years:(Required)

Your business model includes considerations such as reliable revenue streams, management of costs, a focused value proposition for targeted tenants and client companies, resources to operate, etc.

Strongly disagree

Disagree

Neither agree or disagree

Agree

Strongly agree

Key Personnel

39. Does your Centre or Hub have a Manager in place?(Required)

Select which applies to your Centre or Hub.

A full time Manager employed

A part-time Manager employed

Volunteer Manager

No Manager in place

Other

How many staff members does your organisation employ across the following categories?

Where the figure is unknown please provide your best estimate. If none, please input '0'.

Number of full-time staff(Required)

Number of part-time staff(Required)

Number of volunteers(Required)

Number from employment schemes(Required)

Other (please specify)(Required)

Support

*Please note that we are aware that the impact of the pandemic will influence the true performance levels of all Centres and Hub during the specific period.

41. What is the total number of people (both existing and new tenants) that your Centre or Hub has supported in the last calendar year?

Please provide only numeric input and where the figure is unknown please provide your best estimate.

New tenants (number of people)(Required)

Existing tenants (number of people)(Required)

42. Did you support any businesses outside the county or from other countries

Please provide only numeric input and where the figure is unknown please provide your best estimate.

Number of businesses supported from outside the county(Required)

Number of International businesses supported(Required)

43. How many tenants have relocated from your Centre or Hub due to growth and expansion in the last calendar year?

Please provide only numeric input and where the figure is unknown please provide your best estimate.

Total number of people(Required)

In how many companies(Required)

44. How many tenants have relocated to your Centre or Hub due to growth and expansion in the last calendar year?

Please provide only numeric input and where the figure is unknown please provide your best estimate.

Total number of people(Required)

In how many companies(Required)

Evaluating Success

45. Does your organisation have outcome measurements to understand how successful projects, initiatives and efforts are?(Required)

Yes

Unaware or not applicable

46. What tools or metrics does your organisation use to measure performance/success?(Required)

Please select all that apply.

None

Occupancy level

Self-generated revenue

Number of jobs created

Investment raised by clients

Events hosted

Collaborations established

Other (please specify)(Required)

47. Does your organisation review programmes, projects, events or community initiatives after completion to drive improvements for future projects?(Required)

Yes

Unaware or not applicable

48. Do you have any success stories from supported tenants and client companies that you would like to share?(Required)

If so, please detail below including the company name and website address.

Jobs Created

Please note that we are aware that the impact of the pandemic will influence the true performance levels of all Centres and Hubs during the specified period.

49. Does your Centre or Hub track how many jobs were created by tenants and client companies?(Required)

Yes

Unaware or not applicable

50. If yes, how many jobs were created in tenant and client companies in the last calendar year?

Please provide only numeric input and where the figure is unknown please provide your best estimate.

Number of jobs created(Required)

In how many companies(Required)

How can the QHUBS Quality and Innovation Management Programme Help You?

This section focuses on identifying how the QHubs Quality and Innovation Management PRogramme can best support your Centre or Hub in the short and longer-term whether through training, information, networking, funding, etc.

51. Please identify the top 3 strategic goals which your organisation wishes to achieve over the next 3 years?(Required)

52. How can the QHubs Quality and Innovation Management Programme support you in your role and in the growth and sustainability of your Centre or Hub?(Required)

53. How can the QHubs Quality and Innovation Management Programme assist your organisation in supporting your tenants and client companies?(Required)

Please tell us about your Centre or Hub

Address(Required)

Country(Required)

Eircode(Required)

Website(Required)

CRO Number(Required)

Charity Number (If Applicable)

Take the First Step towards becoming a QHubs Programme Member

Categorisation

Your Centre or Hub's Vision & Strategy

Leadership

Performance and Growth Focus

Future Trends and User Needs

Collaboration, Community and Network

Use of Standards

International Perspective and Focus

Environmental Sustainability and Climate Change

Leveraging Digital Tools and Technology to Work Smarter

Ownership and Legal Status

Governance

Sector

Size, Capacity and Occupancy

Facilities and Services

Business Sustainability

Key Personnel

Support

Evaluating Success

Jobs Created

How can the QHUBS Quality and Innovation Management Programme Help You?

Please tell us about your Centre or Hub

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